Our service is important to us. Any questions?

Questions? We have answers!

You will receive an order confirmation email and can relax and wait for the order to be delivered.

We receive the order, send the order to our warehouse and
the package with your order will be packed. At the next
Every day, the package will be shipped and delivered to you within 1-2
delivered in days.

The following payment options are accepted: PayPal, credit card,
Apple Pay, Amazon Pay, Bancontact, EPS, Google Pay, iDEAL, Shop Pay, Klarna
(Instant bank transfer)

Our shop is verified and encrypted, therefore your data is
secure. Credit card details or other payment details are sent directly to you
Provider entered, so we have no access to yours
Payment details.

Yes, of course!
You will receive a proper invoice by email
VAT shown as well as a detailed list of the products you purchased.

We cover return shipping costs for all items.

For articles, you have that
Possibility to return the package free of charge using the return label sent by us by email.

We only accept returns of items in unused condition and in their original packaging.

Simply send us an email to office@vemo.at. You will then receive a return label and can easily return your order

We offer different shipping and delivery methods depending on the package size.

We send smaller packages well packaged using a parcel service so that they are delivered to your home quickly and reliably.

Shipping for our products is within Austria and Germany
Free of charge, for Switzerland a flat rate of €45 is charged.

The products are usually delivered on the day of the order, but at the latest
shipped the next business day. The package will arrive in 2 – 3 working days
delivered to your address.

Further questions?